Technical Support

Questions & Answers
    Feedback Use this convenient FeedBack form for questions, comments, bug reports or enhancement requests. Excel Software offers free technical support by phone or email. Request free Product Data Sheets by mail.


    Phone: (505) 771-3719
    Fax: (505) 771-3718
    Email: info@excelsoftware.com

Software Engineering Tools Newsletter
    NewsletterThe Software Engineering Tools newsletter is emailed about 6 times each year. It covers news and information on software engineering tools and methods. Send email to newsletter@excelsoftware.com with SUBSCRIBE or UNSUBSCRIBE in the subject line.
Online Registration
    Online Registration Registered product or site license owners receive free customer support, new product information and discounts on upgrades. To register online, click here.

On-Site Training
    On-Site TrainingNeed to bring your team up to speed quickly on any Excel Software tools? A 1 or 2 day on-site training course is available.
Product Support
    PDF DocumentIn addition to printed manuals, each product includes contextual online help and PDF manuals on CD. Excel Software offers free technical support by phone or email. Bug fixes and minor enhancements are available as a free download.

Update Service
    Update ServiceUpdate Service is available to registered users of the current version of any product or site license. This service provides automatic upgrades to software and printed documentation for 18%/annual. It's the simple way to always have the latest version of these dynamic products. Customers without Update Service can purchase an individual upgrade from an older version.
Site License
    Site License Each product can be licensed for multiple users at the same business location. A site is defined as a single or multiple buildings within 1/4 mile of each other that house the same administrative department.

    A 5 User Site License allows 5 concurrent users of the application. An Unlimited User Site License allows unlimited concurrent users of the application at one location. Team dictionary and team requirements capabilities are only available in the site license version of selected products.

    The 5 User Site License contains 3 sets of printed documentation. An Unlimited Site License contains 5 sets of printed documentation. Additional manual sets can be purchased.

Current Versions
    The current version of each Excel Software product is listed here. If you have an older version of any product, please contact Excel Software for details on your upgrade options or to request a free Upgrade Quote.

    Minor updates (like 2.0 to 2.0.x) are free to registered customers. To request download instructions, fill in the Free Update request form. Major upgrades (like 1.0 to 1.1 or 2.0) can be purchased individually or received automatically with our Update Service.

    WindowsMac OS X
    WinA&D Standard 6.0.1
    WinA&D Desktop 6.0.1
    WinA&D Developer 6.0.1
    WinTranslator 3.1
    QuickLicense Windows 2.2.5
    QuickCRC Windows 3.1.1
    QuickUML Windows 3.0.1
    QuickHelp Windows 3.0.3
    QuickBugs Windows 2.1.1
    CDIF2A&D 3.2
    RbApp Windows 2.1.2
    MarketBuddy Windows 1.1.4
    Software Marketing Contacts 1.1
    WebActivation 1.0
    MacA&D Standard 2.2.9
    MacA&D Desktop 2.2.9
    MacA&D Developer 2.2.9
    MacTranslator 2.0.2
    QuickLicense MacOSX 2.2.6
    QuickCRC MacOSX 2.0.2
    QuickUML MacOSX 3.0.2
    QuickHelp MacOSX 3.0.3
    RbApp MacOSX 2.1.3
    MarketBuddy MacOSX 1.1.5
    Software Marketing Contacts 1.1
    ClickInstall MacOSX 1.0

Move Teamwork Models to WinA&D or MacA&D

    CDIF is a standard to communicate information between different CASE tools. The former Cadre Teamwork product can save models as text files in the CDIF format. CDIF2A&D is a tool that converts CDIF text files into a format that imports directly into MacA&D or WinA&D tools. For details on CDIF2A&D or the Demo edition, send an email to info@excelsoftware.com.