Software vendors use LicenseSupport to manage customer licenses for protected applications and documents.

With minimal training or technical skills, a customer support person can safely and securely provide an activation code, reset a license, block an activated license before issuing a refund or change the number of allowed activations for a serial number.

Direct License Commands

LicenseSupport works directly with an application or document protected by QuickLicense, QuickLicense Server, DocProtect or AppProtect. This task-oriented tool prompts the customer support person for the required information and generates a license code to support a customer by phone or email.

LicenseSupport also connects by Internet to the Safe Activation server to quickly change or view information related to a specific license.

LicenseSupport stores customer records, maintains an historical log of support activities, provides integrated email support and presents a secure login process.

LicenseSupport documents a simple programming API for the Safe Activation server. A vendor's web site can securely access support commands to retrieve a Serial Number for a specific product, check the status of a license or view a customer record.

The license status of a Serial Number can be changed including suspend, reset, subscriber, used, notify, allowed activations or optional features in the customer's license can be remotely enabled.

Customer data including custom fields and checkboxes can be edited, searched, imported from comma-separated text, exported or added from a Safe Activation generated email message.

By integrating customer data, license commands and historical logs, LicenseSupport can simplify and optimize the support process for a specific customer license based on the Serial Number.

LicenseSupport Windows runs best on Windows XP, Vista or 7. Single User, 5-User Site and Unlimited User Site Licenses are available.

Support application and document licenses on both platforms from LicenseSupport running on either platform.

• QuickLicense
• QuickLicense Server
• DocProtect
• AppProtect
• Safe Activation